9/1/2023 0 Comments Lake charles weather kplc![]() ![]() The Lake Charles-based call center is committed to providing “business as usual” service during disaster events or weather-related emergencies. From dispatch to email to voice mail and even conference calling businesses can use Southwest Call Center to streamline their business communications. Traditional answering service is not all they do. The company provides customer support services to businesses throughout Southwest Louisiana and the rest of the US – all day, anytime, every day. Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. ![]() Sign up for newsletters emailed to your inbox.The Lake Charles-based call center is committed to providing “business as usual” service during disaster events or weather-related emergencies. To reach the newsroom or report a typo/correction, click HERE. And a week before Thanksgiving I went in for a routine screening and I find out I have cancer." "So here we are at the end of hurricane season and the holidays are here and I'm thinking I can relax and spend time with family. The hurricane season refused to relent, delivering another hurricane in early October, and for Ben that was only the beginning of the bad news. It would take a few days for him to get back to Lake Charles and a whole month before KPLC could continue it's operations there after the collapse in the studio. ![]() The picture was of the KPLC studio, the broadcasting tower had collapsed and the roof caved in at the very spot where they would have been doing their broadcast.Ī recent homeowner Ben inquired about his house trying to get a hold of neighbors who had an idea if his house was still standing.īen's house would be deemed a total loss, suffering catastrophic damage while Ben was broadcasting news of the storm. That decision to leave at the last moment would turn out to be divine intervention, as the images emerged the next morning of the storm's devastation a particularly chilling one came through the news room. But it was a decision that had to be made because we were not going to be safe there." You feel like you're abandoning your town and your audience. Unfolding like a nightmare the team of KPLC was forced to leave the station, evacuating their operation to Baton Rouge in order to continue broadcasting through the storm.Ī decision that Ben said was not made lightly, "As a meteorologist you don't want to abandon the ship because you feel like the captain leaving at the most critical hour. Instead of watching the story unfold though, Ben would find himself the central character as one of Lake Charles's on air meteorologists responsible for getting as much life-saving information out to the public as possible. Gulf Coast meteorologists had seen the story of Laura before, the story of a storm rapidly intensifying all the way to landfall and bringing along with it catastrophic damage. Perhaps the embodiment of that resiliency though is the meteorologist who helped get them through it, KPLC Meteorologist Ben Terry. In the last year the resiliency of southwest Louisiana has, for good reason, been heralded with stories of communities banding together in the face of Mother Nature's worst. ![]()
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